Our Guarantee
RETURNS &
WARRANTY
30-day returns. 12-month warranty. We stand behind every saber we ship.
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30-Day Returns
NOT THE RIGHT SABER?
WE'LL SORT IT.
WE'LL SORT IT.
1
Contact Us
Email support@blackforgesabers.com with your order number and reason for return within 30 days of delivery.
2
Get Instructions
We'll send return instructions within 24 hours. Item must be unused and in original packaging.
3
Ship It Back
Return shipping is the customer's responsibility unless the item is faulty or sent in error.
4
Get Refunded
Once received and inspected, your refund is processed within 5–7 business days to your original payment method.
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12-Month Warranty
WE KNOW WHAT'S
INSIDE. WE BACK IT.
INSIDE. WE BACK IT.
Every Blackforge saber is covered for 12 months against manufacturing defects from the date of purchase. No hoops, no runaround — just contact us and we'll make it right.
✓ Covered
✓Soundboard & electronics failures
✓Battery defects
✓Hilt construction defects
✓Speaker failures
✓Charging port issues
✗ Not Covered
✗Dueling or impact damage
✗Drops or physical abuse
✗Water damage
✗Incorrect charging
✗Normal wear and tear
Making a Claim
Email support@blackforgesabers.com with your order number, description of the issue, and photos or video if possible. We'll respond within 2 business days.
Common Questions
Can I exchange for a different saber instead of a refund?
Yes. Return the original item following the return process above and place a new order for the saber you want. This is the fastest way to get the right one to you. Contact us and we can help coordinate.
My saber arrived damaged — what do I do?
Contact us immediately at support@blackforgesabers.com with your order number and photos of the damage. We'll arrange a replacement or refund — damage in transit is covered and we'll deal with the carrier on your behalf.
Does the warranty cover the blade?
The blade is a consumable part rated for dueling. Manufacturing defects in the blade are covered — for example, a blade that arrives with dead LEDs or a faulty strip. Impact damage from combat is not covered, which is standard across the industry.
What if my issue shows up after 12 months?
Contact us anyway. We can't guarantee coverage outside the warranty period, but we'll assess the issue and do what we can. Our reputation matters more than a strict cutoff date.
How long does a warranty repair or replacement take?
We aim to resolve all warranty claims within 7–14 business days from the time we receive your item. We'll keep you updated throughout the process.
NEED TO START A RETURN OR CLAIM?
Reach out and we'll get back to you within 24 hours.